All orders within Australia are sent via Star Track Express and usually arrive within just a few days of ordering.
We pay the shipping cost if your order is over $85, otherwise it is just $9 to anywhere in Australia. It is a very fast and reliable premium overnight service (not comparable to cheap couriers or postal service).
Tracking number will be emailed to you once your order is dispatched and you can track it on the star track website. Tracking numbers start with “K7PZ5…..”
Orders are sent “Authority to leave in a safe space” by default. You can provide delivery instructions in the checkout such as:
- Leave behind rubbish bins
- Signature required – NO ATL
- Take to Post Office ism no one is home
Yes we do ship to PO Boxes and it costs us an additional $12 so we ask that you help to pay some of this charge as well if your order is under $85.
If you do not receive your order within a week of ordering (and the items were in stock at the time of ordering), please contact star track on 13 2345 and quote your tracking number.
If you still have trouble please get in touch with us and we ill investigate the matter for you.
Yes we ship worldwide however all prices on our website are in Australian dollars.
All international orders are sent via Australia Post and usually arrive within a few weeks (express) but can take up to a 4 weeks (if you choose regular shipping). Full tracking is provided once your order is dispatched.
Our prices DO NOT include any applicable customs charges or taxes – these will be your responsibility if your country determines the they are payable.
Some items that include GST are 10% cheaper for international customers than the listed price (ie: medicinal mushrooms, Bee Pollen, etc)
International shipping starts at just $18 AUD and increases by $5 for every additional 500g. Australia Post shipping is FREE if you spend $250 AUD. There is no refund on international shipping provided for any reason.
500 Day Returns Guarantee
If at any point up to 500 days from purchase you feel as though this is not the best quality super foods in Australia you can return them to us for a refund of the unused portion.
We want you to be 100% happy with your purchase and thus we offer this open-ended, guarantee with no strings attached.
If you feel like this product is anything less than the best quality available, contact us for a replacement or a refund. Just email your order number and details of your return to [email protected] and we’ll look after you.
If you received the wrong item please contact us and we will send the correct item with a return label. No return label is provided for any other reason.