Delivery and Returns

We send out orders every day (except public holidays and weekend).

Orders received before midday are generally sent out the same day (excluding out of stock items). Please ensure your delivery details are correct to avoid delays in processing your order. 

All orders within Australia are sent via Express Post and usually arrive within just a few days of ordering. 

We pay the delivery cost if you spend $100 (otherwise it is just $10 to anywhere in Australia). 

Tracking info will be emailed to you once your order is dispatched. Please check your spam folder if you do not receive it. 

Orders are sent “Safe drop” by default. Which means that your order will be left at your premises if safe to do so. You can provide delivery instructions in the checkout such as:

• Leave behind rubbish bins
• Signature required – NO ATL
• Take to Post Office if no one is home

Yes we do deliver to PO Boxes at no additional cost.

If you do not receive your order within a week of ordering, please contact Australia Post.

If you still have trouble please get in touch with us and we ill investigate the matter for you.

We send out orders every single day (except public holidays and weekends).

Orders received before midday are generally sent out the same day (excluding out of stock items). Please ensure your delivery details are correct to avoid delays in processing your order. 

Yes we ship worldwide however all prices on our website are in Australian dollars.

All international orders are sent via Australia Post and usually arrive within a few weeks (express) but can take up to a 4 weeks (if you choose regular shipping). Full tracking is provided once your order is dispatched.

Our prices DO NOT include any applicable customs charges or taxes – these will be your responsibility if your country determines that they are payable. 

Some items that include GST are 10% cheaper for international customers than the listed price (ie: Mushroom capsules, Bee Pollen, etc)

International shipping starts at just $12 AUD for regular international post shipping (limited tracking available) and $19 AUD for express international post shipping.

Australia Post shipping is FREE if you spend $200 AUD. There is no refund on the cost of international shipping provided for any reason.

If for whatever reason your items need to be returned to us, you will be liable for the cost of return shipping. The cost of shipping & handling internationally is not refundable under any circumstances.

Your order will be trackable within Australia until it leaves Australia. It may then be trackable through the postal service in your country.

 

Lifetime Money Back Guarantee

We are obsessed with providing the highest quality super foods possible. If you want the best results, you need the highest quality available.

If at any point up until the best before date (generally 18 – 24 months), you feel as though this is not the best quality super foods in Australia you can return it to us for a refund of the unused portion.

We want you to be 100% happy with your purchase and thus we offer this open-ended, guarantee with no strings attached.

If you feel like this product is anything less than the best quality available, please return it for a refund by filling out this return form.

If you received the wrong item please contact us and we will send the correct item with a return label (no need to fill out the return form). No return label is provided for any other reason.