Frequently Asked Questions

Find an instant answer to most questions below

Can I take two different products at the same time?

From a general point of view there isn’t any issue mixing different super foods. If you have pre-existing conditions or any concerns we recommend checking with an expert before making changes to your diet.

Which payment methods do you accept?

We accept Mastercard, Visa, PayPal and Afterpay. No other cards are accepted. We can accept bank transfer and phone orders on request.

How do I cancel or suspend my subscription?

You can cancel, suspend or modify your subscription at any time from within your account: https://www.forestsuperfoods.com.au/my-account/subscriptions/

I'm having trouble placing my order

Not to worry, fill out the form (right) with your delivery info and what you would like to order and we will create a manual order for you. Alternatively you can try to checkout with a different browser/device.

What is the recommended dosage?

Information regarding recommended dosage is on the back of each product packaging.

What are the delivery charges?

Delivery is free for orders over $85. Otherwise it is just $9 (or $16 to a post office box) for delivery within Australia (excl. NT).

Why don't you have a phone number?

Forest Super Foods has grown very quickly and unfortunately we just don’t have the man power available to answer calls. We plan to change this as soon as we can.

We respond to emails as quickly as possible.

Thank you for your understanding.

Do you take phone orders?

Yes you can place your order over the phone. Please email us and we will call you to arrange your order.

Do you ship internationally?

We sure do! All international orders are sent via Australia Post. A shipping estimate will be given to you at the time of ordering but the actual shipping cost may be more. International express shipping is FREE if you spend $249 AUD.

How long will delivery take?

We ship super fast because we don’t like our products sitting in the back of hot vans. Delivery to a metro area usually takes 1 – 2 business days. Rural locations can take a bit longer.

How secure is your website? Is my data protected?

Our website is secured using https and your data is 100% safe. We do not keep any credit card information on our servers.

Do you offer samples?

Sorry we don’t offer samples as they require a lot of packaging to produce. We do however offer most of our products in small packages of 250g.

How do subscriptions work?

Our subscription system is there to take the hassle out of reordering. For every subscription order we will give you up to 20% off. Find out more including how to modify/cancel your subscription by visiting our Subscription information page.

Do you have stockists?

Below are some of our stockists. If you would like to become a wholesale customer please visit our wholesale page

Send us an email

We aim to provide a personal reply to every email we receive within 24 hours. Thank you for your understanding.

We are experiencing a high volume of emails at the moment. Please allow 48 hours for a reply.

Email is the best way to contact us but if you want to call us (or text us) our number is 0493 044 790